I used to work in an annuities call center. They fired me today, about 3 1/2 hours ago actually. I have no prospects for a job, so who knows when I'll have sucky customers to post about again? This'll probably be the last post from me for a while.
Today's jackass, the final from this particular job:
Agent calls in. He wants to do a withdrawal. That's fine, but we can't do it with the agent. We can only do it with the account owner. This is to prevent fraud. (And, trust me, there's a whole lot of asshole agents out there who will steal at any chance they get. I've seen agents forge signatures. I even saw one once who somehow conned a 90 year into listing him as the beneficiary.) Anyway, this agent gets all pissed off. He says he's _always_ been able to take withdrawals on this account, I don't know what I'm talking about. blah, blah, blah.
No, you jackass. Get the client or no withdrawal. He finally calls her up. I start going through the script and every 20 seconds the agent keeps yelling, "Why the fuck are you being so tedious? Just process the damn withdrawal!" Look, there are certain things we are required to do BY THE GOVERNMENT on withdrawals. Funny thing is I said to him, "I could potentially lose my job if I don't go over all of them. I apologize for it taking so long." The reasons I lost my job are totally unrelated to this call, for the record.
So, he keeps bitching constantly about it taking too long. Every time I ask for any kind of information from the client, he says something to the effect of, "Who cares?! Just process the goddamn withdrawal!" I wanted to punch him in the face and tell him to fuck off.
In retrospect, I should have told him he could disconnect and I'd finish it with the client. Anyway, I eventually finished the withdrawal and get this jackass off the phone. Thank God.
Plenty of agents claim they've "always" been able to withdrawal. I don't know, maybe agents could in the 80s or 90s or something. They sure can't now, and haven't been able to for at least the last 9 years. (Only was there 2 1/2 years, but I asked some of the people who'd been around longer.) Agents apparently like lying as well.
It's very weird thinking I don't have to work tomorrow, a little disconcerting actually. Anyway, that's all for me for now.